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Frequently Asked questions

Are you members of ABTA?
Yes we are our ABTA Number is K297X and you can confirm this by Clicking Here As a full member of ABTA the Association of British Travel Agents, we are able to offer complete peace of mind to you the customer.

Do I need to take out Travel Insurance?
Yes, Holiday Insurance is essential when you travel. Make sure you are fully covered and its a good idea to pack your policy in your hand baggage.

Do I need a passport?
Yes, Whenever you leave the UK you must have a passport with you. Check that your passport is in date. You should also ensure that any children under the age of 16 have their own passport when travelling abroad.

How can I pay for my holiday?
When making a reservation you will need to have a current debit, credit or charge card. We are happy to accept most Debit/Credit cards The debit will be automatically deducted from your bank account Please note that a surcharge may applied to all credit / charge card transactions. Please ask for full details.

What Currency do i need to take?
Try to take a mixture of local currency and travellers cheques. Take the majority in travellers cheques as these are insured against loss or theft, with the remainder, enough for the first day or so, in local currency.

Where is the best place to exchange travellers cheques abroad?
Local banks have varying opening hours. Take note, that in some countries banks close early in the afternoon for Siesta. Try to avoid changing travellers cheques at your accommodation as commission charges are often higher than at a local bank.

How do I call the UK from abroad?
If dialling from outside the UK, you’ll need the local international access code followed by 44 for the UK. You then dial the UK number as if it were a long distance call ie including the area code, but do not dial the initial “O”. eg. International access code then +44 871 222 0606

Will I need vaccinations?
It is recommended by various countries that vaccinations are carried out before you travel. Your Doctor can provide you with up to date advice.

Can I fly when im pregnant?
Some airlines refuse to accept passengers who are more than 28 weeks pregnant. Please check before making your holiday booking.

What do I do if I have a complaint in resort?
If you have a complaint. Always make sure that your hotel/accommodation Manager or tour operator representative is aware of the problem straight away. they may be able to fix the problem straight away. If the situation is not resolved to your satisfaction, ask your tour operator representative to assist you in completing a complaint form. If you wish to take matters further then please give us a call on our aftersales number 0871 222 8910 as soon as you return from your holiday..

If you have any other questions please feel free to contact Holiday Mania by clicking here



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Holiday Mania is a trading name of The Freedom Travel Group Limited, Registered in England 3816981. Vat No. 403 3146 04. Registered Office: Hamil Road, Burslem, Stoke On Trent ST6 1AJ.
The Freedom Travel Group is a subsidiary of United Co-operatives Limited. We act as retail agents for ATOL holders. When we receive your payment we will issue you with an ATOL receipt confirming which ATOL travel firm you are booked with. ATOL is a Travel Protection Scheme operated by the Civil Aviation Authority that extends primarily to customers who book and pay in the UK. Credit card fee 2%, debit card payments free. The air holidays and flights shown are ATOL Protected by the Civil Aviation Authourity, and we act as agents for licensed tour operators; the relevent ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom.For information on ATOL Travel Protection please contact www.atol.org.uk   SEO